New: Smarter Feedback Management, Built for Speed and Clarity
We’ve redesigned the Autonoma platform's feedback management to ensure your input leads to real results—greater clarity, less back-and-forth, and faster resolution.
Our goal? To provide you with an intuitive form to use, and gives us the information we need to help you effectively.
What’s New?
The new feedback form is directly available on the platform and offers a significantly improved user experience thanks to a clearer structure:
- Topic Selection – Clarify whether your feedback relates to the platform, hardware, or other areas
- Feedback Category – Report an issue, request a new feature, or ask a platform-related question
- Title & Description – Make it easy for the support team to understand your concern at a glance
- Screenshot Upload – Add visual context in seconds—accelerates resolution time
- Urgency Indicator – Set the priority from Low to Emergency with one click
What’s in It for You?
- Faster processing thanks to structured input
- Fewer follow-up questions, - You share once, and we get what we need to solve it
- Clearer prioritization - you choose the urgency, we respond accordingly
Want to See the Full Feedback Workflow?
Then it’s worth checking out our earlier article. Our article about the Feedbackmanagement walks you through how submissions are routed, tracked, and resolved—so you can see how every piece of input contributes to platform improvement.
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